Policies

Return / Exchange Policy

JANUARY 1, 2023

The following conditions will apply for all merchandise sold by Cameo China and all its affiliate branches. These conditions must be strictly adhered to and any request for return or exchange, which does not respect any of these conditions will be denied.

Please note: the following details refer specifically to products sold by Cameo China US Inc. and Cameo China Canada Inc. (commonly referred to as “Cameo China North America”. For policy details concerning the branch office in your region please contact them directly as policies may vary.

Written or electronic (email) notice of request for return or exchange of any merchandise received within ten (10) business days after the invoice date will be accepted (Including drop-ship orders). If the items in question arrive at our North American offices no later than 20 business days after the invoice date the twenty-five percent (25%) restocking charge will be waived. **EXCEPTIONS: If any products returned are not in their original and undamaged condition a 25% restocking charge will automatically apply to the account without notice. The parties who are responsible for returning any products must ensure that they are securely and properly packaged before sending them back. If any items returned are broken during transport the credit for the returned merchandise will be adjusted accordingly (ie, the total number of items will be reduced by the according number of broken or damaged pieces). Any and all return shipping costs and all other shipping related expenses are entirely and completely the responsibility of the distributor.

A request for exchange of merchandise will be considered within a maximum period of twenty (20) calendar days after the invoice date. An exchange of merchandise is on a case for case basis. A twenty-five percent (25%) re-stocking charge (calculated on the value of the original invoice) will apply under all circumstances. Any and all return shipping costs as well as any transport related expenses are entirely and completely the responsibility of the distributor. A representative of Cameo China must obligatorily inspect all merchandise prior to the issue of a mandatory exchange authorization approval number. Returned merchandise must be received, without exception, in original condition: all boxes must be complete, unopened, undamaged and in their original packaging. Any box found not to conform to these rules will be automatically, without notice, subject to the 25% re-stocking charge (calculated on the value of the original invoice). Also, if any items returned are broken during transport the credit for the returned merchandise will be adjusted accordingly. Cameo requires that before any approval for return or exchange is authorized we must receive a picture or video, via email, of the items in question.

To avoid any inconvenience, Cameo China strongly recommends that you contact a member of the Cameo China sales team to inquire about all the product details prior to any purchase. Your Cameo China team member will analyze each sample request and then, either recommend that a sample be forwarded to the client, or supply the correct detailed product information in order to ensure each customer’s complete satisfaction.

Product Verification

MERCHANDISE

JANUARY 1,2023

It is the responsibility of all distributors and end-user customers to verify the integrity and condition of any and all merchandise received from Cameo China.

For merchandise damaged in transit you must immediately file a claim with the carrier and notify Cameo China. Any overage or shortage in the number of cases must be claimed with the carrier and notification sent immediately to Cameo.

In all instances, notification must be made on the original freight waybill at the time of signing. Failure to do so may result in the refusal of any claim. Also, if and when you notify Cameo for any damaged, lost or broken merchandise we require that you submit photos of any damaged boxes and a detailed inventory.

Cameo China values all our loyal customers and we promise to assist anyone, to the best of our abilities, with the claims process for any damaged, lost or broken merchandise.

Product modification advisement

JANUARY 1, 2023

Cameo China absolutely accepts its responsibilities and obligations for guaranteeing all the products it manufactures. The implied and implicit guarantees apply to all Cameo dinnerware products in their original factory-produced state.

If, at any time, a buyer of Cameo dinnerware modifies this original factory-produced state, all implied and implicit guarantee guarantees are rendered nul and void. Product modification refers to any process or processes of decoration, or any similar process, whereby our original factory-produced products are modified in any way, shape or form. This includes re-firing of our dinnerware in a kiln.

At the instant of any modification of its products Cameo China North America absolves itself irrevocably of any and all implied, implicit or explicit guarantees concerning its dinnerware – without exception.

Open-case policy

JANUARY 1, 2024

Cameo China will accept to sell quantities of merchandise, less than one complete case, under the following conditions:

<<MINIMUM ORDER ONE (1) DOZEN>>
For items packaged in case lots of 1 to 6 dozen per case, you must add a 15% surcharge to the list price before discount.

For items packaged in case lots greater than 6 dozen per case, there is no additional charge.

IMPORTANT US policy updates

September 1, 2021

Back order policy:

In order for Cameo to provide all its customers with the highest level of customer service and satisfaction we are implementing a new policy revision concerning Back Orders. Inventory management in the current global supply chain situation is very challenging! Ocean freight logisitics and insufficient transportation capacity are delaying the arrival of many of our products. For the immediate future Cameo China will not be holding any back orders on its books. This policy revision means that all orders, which qualify for our prepaid freight policy must be $3,500 US net of all back orders. Cameo China will advise all clients immediately when their back ordered products arrive at our New Jersey office.

Damaged or missing merchandise:

Any loss or damage occurred in transit is carrier’s responsibility. Upon receipt of all orders, customers should thoroughly inspect their entire shipment and immediately notify the delivery carrier of any shortage or damage. Packages and contents should be saved for future inspection. Cameo China will assist all customers in every possible manner to collect claims for lost or damaged merchandise; however, Cameo China is not responsible for collecting claims or replacing merchandise. All losses and damages must be reported to Cameo China (photographs are very useful) within three (3) business days of delivery.

Sample Product(s) guidelines

JANUARY 1, 2023

Objective: Cameo wants to ensure that every customer feels confident about choosing the exact product(s) for their specific needs.

Policy:
All Cameo dinnerware samples are provided free of charge. To request a sample please fill out the “Sample request form” completely. If the form is incomplete we will be unable to process your request. We will return incomplete forms to the sender. This policy will ensure the most efficient and effective use of our product samples. Thank you for your cooperation.

To streamline the process of evaluating Cameo product samples we strongly recommend that you contact a Cameo Sales Team member to discuss each sample request. A Cameo Sales Team member will help evaluate and focus each sample request in order to ensure complete customer satisfaction. With the complete customer information on the “Sample request form” we will be able to communicate effectively and efficiently. Each distributor sales representative, customer and Cameo Sales Team member will work as one team to ensure complete transparency and professionalism.

Cameo requires that each sample be accompanied by either a sales rep or a representative of Cameo. Requiring that someone be present when the samples are presented to the customer will ensure that an immediate evaluation can be made to determine if the sample(s) meet the customer’s specific requirements, if not, then a discussion with the customer can ensure that his or her needs can be fulfilled. All product samples remain the property of Cameo China North America and therefore, arrangements to retrieve all product(s) (after a suitable testing/evaluation period) must be made. The sample products can be returned to a Cameo representative or returned to an in-store dealer display collection. Cameo China strives to maintain the highest quality, durable products at reasonable prices, backed by our philosophy of personal customer service. We look forward to working with you and all our loyal sales partners towards a successful future together.

Anti-Spam Policy

December 08, 2023

At Cameo China US Inc, we are dedicated to protecting your privacy and providing a spam-free experience. This anti-spam policy outlines our zero-tolerance stance toward spam and explains how we responsibly handle customer information received from dealers, business partners, and trade shows.

1. Definition of Spam

Spam refers to unsolicited commercial or bulk emails sent without the recipient’s consent. It includes advertising, promotional, and marketing content not requested by the recipient.

2. Our Commitment

We only send emails to individuals who have given consent to receive communications from us or where there is a legitimate interest.
All emails will include an option to unsubscribe, allowing recipients to opt out of future communications.
We comply with anti-spam laws, including the CAN-SPAM Act, GDPR, and other relevant regulations.

3. User Consent and Data Collection Sources

Customer Information from Dealers and Partners: If we receive customer information from our dealers or business partners, we ensure that they have obtained the necessary consent for us to contact the customer. We require written confirmation of this consent from our partners.
Trade Show Contacts: We may collect customer information during trade shows and events. In these cases, we will inform individuals that their information may be used for follow-up communications. Consent for such contact will be obtained at the point of data collection.
Legitimate Interest: If we have a legitimate business interest in contacting an individual, we will provide a clear opportunity for them to opt out of further communications.

4. Protecting Customer Privacy

We use customer information solely for the purposes for which it was collected, such as sending requested information, following up on inquiries, or providing relevant updates.
We do not share customer data with third parties without the individual’s consent unless required by law.

5. Unsubscribing from Communications

Recipients can withdraw consent at any time by using the “unsubscribe” link provided in our emails or by contacting info@cameochina.com.
Once an opt-out request is received, we will promptly update our records to prevent further communications.

6. Preventing Spam

We monitor email sending practices to detect and prevent spam.
We maintain a suppression list to honor opt-out requests and ensure compliance.

7. Reporting Spam or Data Concerns

If you receive unwanted emails from us or have concerns about how we handle customer data, please contact info@cameochina.com. Provide relevant details for us to investigate and take appropriate action.

8. Consequences of Policy Violations

We take violations seriously. Any misuse of customer information will result in corrective actions, which may include termination of relationships or legal measures.

9. Policy Updates

We may update this anti-spam policy periodically to reflect legal requirements or business practices. Changes will be posted on our website with the effective date.

Privacy Policy

Last updated: December 28, 2018

Our Privacy Commitment

We take your privacy seriously. We strive to adhere to the principles of lawfulness, fairness, and transparency in how we collect and use your personal data as well as how we secure it.

This Privacy Policy is intended to help you understand what personal information we collect from you, how we use your personal information, who we share it with and what rights you have relating to your personal information.

Any reference in this Privacy Policy to “Company”, “We”, “Us” or “Our” refers to Cameo China Canada Inc and any reference to “You”, “Your”, “Customer” or “User” refers to you, the Customer or Website Visitors.

When does this Privacy Policy apply

This Privacy Policy applies when you use/access www.cameochina.com (hereinafter referred to as “Website”).

Data Controller

Cameo China Canada Inc is the data controller for your personally identifiable information collected through our Website.

General Information and Terminology

Whenever you use our Website and enquire about any product from our Website, we process your personal data in compliance with the General Data Protection Regulation, Personal Information Protection and Electronic Documents Act and applicable local privacy laws. We will not process your personal data unless we have a lawful basis for such processing.

For the purposes of this Privacy Policy, any reference to the following terms shall hold the meaning as defined in Article 4 of the General Data Protection Regulation (“GDPR”):

1. ‘Personal Data’ –

“Any information relating to an identified or identifiable natural person; an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person”.

1. ‘Processing’ –

“Any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction”.

Personal data we collect and process

PERSONAL DATA YOU PROVIDE TO US VOLUNTARILY

Information we collect from you when you contact us through our Website

We enable our Users to contact us via email or by using the contact form available on our Website. We will collect your name, email address and the content of your inquiry when you contact us.

Purpose of Processing and Legal Bases

We process this information to assist you with your inquiries. The legal basis for our processing of this personal data is your consent in accordance with Article 6(1)(a) of the GDPR.

Data Retention Duration

We retain your personal information associated with your inquiry for a maximum period of six months from the date of last communication. We will remove all your personal data from our records after the lapse of the six month period unless we are required to keep this information on other lawful grounds.

Information we collect through our chatbot on our Facebook page

We use a chatbot service provided by MobilMonkey. When you send us a message through our facebook chatbot, we collect your username as well as the content of your message.

Purpose of Processing and Legal Bases

We process this information to help you with your query and to improve our user experience. The legal basis of our processing is the performance of our contract with you as set out in Article 6(1)(b) of the GDPR.

Data Retention Duration

We retain your personal information associated with your facebook query for a maximum period of two years from the date of last communication. We will remove all your personal data from our records after the lapse of the two year period unless we are required to keep this information on other lawful grounds.

Information we collect when you create an account on our Website

You can easily sign up on our website by providing the requested information on the registration screen. We currently only request you to provide us with your email address and select a password.

Purpose of Processing and Legal Bases

We use this information to create an account for you and to enable you to login to your account. The legal basis of our processing is performance of our contract with you as set out in Article 6(1)(b) of the GDPR.

Data Retention Duration

We only retain your personal information on our database for as long as your account is active. We will purge your personal data from our records within thirty days of your request to terminate your account unless we are required to retain this data on other lawful bases.

Information we collect when you leave a product review

If you leave a product review on our website, we will use your username and the content of your review on our website for the benefit of other users.

Purpose of Processing and Legal Bases

We process this data for marketing our products and for an enhanced user experience on our Website. The legal basis of our processing is your express consent which you grant us at the time you accept our terms and conditions and privacy policy. Consent is one of the legal bases as provided in Article 6 (1)(a) of GDPR.

Data Retention Duration

We retain the review data on our records for as long as we are operating unless you request deletion of this data from our records by withdrawing your consent.

AUTOMATICALLY COLLECTED INFORMATION

We and our third-party service providers automatically collect certain information about you when you click on our Ads on third-party platforms or when you visit our Website.

We may collect information about you such as your browser type, your IP address, the device you use to access our website, the pages you visit on our website, time and date of your visit.

Compliance With PIPEDA

Our Privacy Policy and practices adhere to the ten principles of Privacy in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA).

We have a designated Privacy Officer who ensures that we are accountable for any and all personal information of our Users in our possession and control.

We will never collect any personal information from our Users without informing them of the purpose for which we are collecting their personal information or do so without their express consent.

We will never disclose or use any of your personal information in a manner other than that indicated at the time when we obtained such information with the exception that we reserve the right to disclose any personal information as and when required to do so by law.

We take all reasonable steps to keep all your personal information in our possession accurate, complete, current and relevant based on the information you provide us.

We also take all reasonable and commercially viable measures to protect your personal information in our possession and you may at any time access this information and query how we manage and protect your personal information by contacting us.

Cookies

We and the third-party service providers that we use make use of cookies and other tracking technologies to identify you when you visit our Website or third-party services, to analyze how our advertising campaigns are performing to learn how you use our Website and to serve retargeted ads to you. Cookies are also used to improve your user experience. Cookies are small pieces of data that are placed on your browser when you visit a website provided your browser is set to accept cookies. These cookies remain on your browser until they expire or you take active steps to delete them yourself. You can easily change your browser settings to decline cookies. To learn more, please visit www.allaboutcookies.org.

Which Cookies and Pixels we use on our Website

Google Analytics

We use Google analytics services to better understand how users interact with our Website. Google Analytics is owned and operated by Google LLC. Google Analytics uses cookies that are stored on your device for the purpose of evaluating your use of our website. We use Google Analytics with IP anonymization enabled. We do not use the analytics tools in a way that will identify you. All information collected from you is stored on Google servers located in the U.S. You can learn more about how Google processes your personal information at this link.

You can stop these cookies from being stored on your computer by installing the browser plug-in available here.

Facebook Pixel

We use Facebook Pixel which enables us to track user behaviour when they visit our website after clicking on our Facebook ad and to retarget ads to such users after they leave our website.

We also use Facebook Pixel to analyze how our Facebook ads are performing. All data is anonymous and we do not receive any personally identifiable User data from Facebook Inc. Although Facebook Inc does not disclose your personal data to us, this information is still stored and processed by Facebook Inc and may be used by them, in accordance with their own Privacy Policy.

If you do not wish for Facebook Pixel to use your data for the Facebook ads display, please contact Facebook the link provided here. Facebook is currently taking steps to ensure compliance with GDPR and is also certified under the Privacy Shield Agreement.

You can decline cookies from our website by clicking decline in the cookie banner on our website or by changing your browser settings to decline all third-party cookies.

Sharing your data

We do not sell or rent your personal information to any third-party.

We may disclose your personal information in the following circumstance:

If required to do so the performance of our service;
If we are required to do so by law;
If such disclosure is made to protect the vital interest of a data subject or another natural person;
To perform our contract with you;
Upon reasonable requests from the law enforcement and regulatory authorities.

In addition to Facebook pixel and Google Analytics we may also share your personal data with:

Our developers and other subcontractors that we use to deliver our services to you;
Our authorized dealers when you contact us with product enquiry;
Any governmental body and regulatory authority where we are required to provide such personal information by law.

Processing and Transfer of data to third countries

Our data processors are based in several jurisdictions around the world where the data protection laws may be different from those of your country of current residence. By accessing or in any way interacting with our Website, you give us your consent to transferring and processing your data in and outside the country of your current residence for the purposes outlined in this Privacy Policy or those that are compatible with the specified purposes. Whenever we transfer your personal information to another jurisdiction we take all necessary steps to ensure that your data is adequately protected in such recipient location.

Your Rights

The General Data Protection Regulation grants data subjects more control over their personal data and here are some of the rights that you can exercise regarding your data that we collect and process:

YOUR RIGHT TO ACCESS YOUR PERSONAL INFORMATION
YOUR RIGHT TO RECTIFY YOUR PERSONAL INFORMATION
YOUR RIGHT TO BE FORGOTTEN
YOUR RIGHT TO OBJECT TO THE PROCESSING OF YOUR DATA
YOUR RIGHT TO WITHDRAW YOUR CONSENT

To exercise any of the rights listed above please contact us at [INSERT EMAIL ADDRESS] with your request.

Right to lodge a complaint

You have the right to lodge a complaint with Data Protection Supervisory Authorities if you believe that we have infringed any of your privacy rights. If you are living in the EEA, you can find your Data Protection Authority here.

Newsletters

When you choose to subscribe to receive a newsletter on our Website, we may send you marketing materials via email. Our legal basis for processing your personal information is your consent which you grant us at the time of your subscription. You have the right to withdraw your consent from receiving direct marketing material from us at any time by simply clicking the unsubscribe link in our email.

Security of your personal information

We take all reasonable steps to protect your personal information from being leaked and or accessed by any unauthorized party.

Third-party websites

Our Website may contain links to other third-party sites, products, and services that are not controlled by us. We disclaim all responsibility for the privacy practices and content of these third-party websites. We encourage you to review the privacy policy for any site before making use of their services. Any links to the third-party website on our Website does not constitute an endorsement of such third-party services or represent security of your personal information.

Minors

Our Website is not targeted at persons under the age of eighteen years (children) and we do not intentionally collect any personal information from children. If you are the parent or legal guardian of a child who has provided us with his/her personal information, please immediately contact us and we will take steps to remove such information from our records immediately.

Contact Us

If you have any questions about this Privacy Policy or if you would like to exercise your rights as the Data Subject under the General Data Protection Regulation, please contact us at info@cameochina.com.